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Your rights as a hostel resident

Hostel residents’ rights can be found in the following:

  • the Hospitals and Health Services Act 1927
  • the Hospitals (Licensing and Conduct of Private Psychiatric Hostels) Regulations 1997
  • Licensing and Accreditation Regulatory Unit (LARU) Code of Conduct required to be met by hostel supervisors
  • the resident’s agreement with the hostel licensee
  • the LARU Licensing Standards for the Arrangements for Management, Staffing and Equipment : Private Psychiatric Hostels (LARU Licensing Standards)
  • the National Standards for Mental Health Services (National Standards)

Mental Health Advocates can support residents to explain their rights and ensure they are being observed.

Hostel resident rights include:

  • Right to a safe environment
  • Right to dignity, confidentiality and privacy
  • Compliance by Approved Supervisors on site with the LARU Code of Conduct
  • Right to access information held about them
  • Right to provision of quality and varied foods provided in sufficient quantities and the nature of the food provided in some hostels
  • Provision of clothing and toiletries in some hostels
  • Right to maintenance of standards in administration of medication
  • Right to recovery-oriented care and services
  • The percentage of a pension which must be returned to the residents for the resident's own use
  • Right to access an interpreter
  • Right to personal space and storage
  • Right to access adequately sized communal areas which have been appropriately furnished
  • Right to provision of clean linen
  • Exit plans and a minimum notice period prior to closure.