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Getting your voice heard

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Mental Health Advocacy Service Annual Report 2017-2018

2017-18-Annual-Report-Cover.PNG#asset:2920

Mental Health Advocacy Service Annual Report 2017-2018


Mental Health Complaint Handling Guidelines

The Health and Disability Services Complaints Office (HaDSCO) has released Guidelines for handling complaints about mental health services . It is designed for service providers to use as a reference tool and develop complaint handling systems. Consumers and carers can use the Guidelines to determine if their complaints are being handled appropriately and in accordance with Australian standards. There are also Information Sheets and HaDSCO encourages service providers to embrace a positive approach to complaint handling for continuous service improvement and to meet the needs of the users of their service. Go to: https://www.hadsco.wa.gov.au/providers/mental_health_complaints_guidelines.cfm